Shipping policy

Shipping Policy

Last updated: [12/01/2026r]

Thank you for shopping with PurplePaws! We’re excited to get your order to you as quickly and smoothly as possible. Please review our shipping policy below.

📦 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is confirmed.

During high-volume periods, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you via email.

🚚 Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed at checkout.

Estimated delivery times:

Domestic (South Africa): 10–14 business days
International: 12–21 business days (depending on destination)

Please note that delivery times are estimates and may vary due to carrier delays, weather, or customs processing.

🌍 International Shipping

PurplePaws ships to select international locations.

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

📍 Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear.

🏠 Incorrect or Incomplete Addresses

Please ensure that your shipping address is accurate at checkout.
PurplePaws is not responsible for orders shipped to incorrectly provided addresses.

If an order is returned to us due to an incorrect address, the customer will be responsible for additional shipping charges.

📦 Lost, Stolen, or Damaged Packages

PurplePaws is not responsible for lost or stolen packages once marked as delivered by the shipping carrier.

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged items and packaging so we can assist you.